Shipping Policy
The Wear Soft
We deliver across Pakistan. This policy covers delivery charges, timelines, payment and delivery issues.
Delivery Charges
|
Order Value |
Payment Method |
Charges |
|
PKR 5,000 and above |
Any |
Free |
|
Any order value |
Bank deposit or transfer |
Free |
|
|
|
|
The PKR 5,000 threshold applies to the order total after any discount code, and does not include delivery charges. Free delivery is applied automatically at checkout.
Dispatch and Delivery
Orders are dispatched within 24 to 48 working hours of confirmation. Orders placed on Sundays and public holidays are processed the next working day. Dispatch may take longer during wedding season, Eid season and sale periods.
|
Destination |
Estimated Delivery |
|
Lahore, Karachi, Islamabad, Rawalpindi |
2 to 3 working days |
|
Other major cities |
3 to 5 working days |
|
Remote and rural areas |
5 to 7 working days |
Timelines run from the date of dispatch, not the order date, and are estimates provided by our courier partners. Weather, public holidays, seasonal volume and courier delays are outside our control.
Payment
Cash on delivery. Collected by the courier at delivery. Charges apply on orders below PKR 5,000.
Bank deposit or transfer. Free delivery on any order value. Send your deposit slip or transaction reference with your order number to 0306 3555179. Orders are dispatched only after payment is verified, and unpaid orders are cancelled automatically after 24 hours.
Tracking
Once dispatched, we share the courier name and tracking number by SMS or WhatsApp. Tracking may take up to 24 hours to activate on the courier's system.
Address and Contact Details
Please check your address and mobile number before confirming your order. If a parcel is returned because the address was incomplete or the number was unreachable, redelivery is arranged at the customer's cost.
Address changes are possible only before dispatch. Contact us on 0306 3555179 immediately if you need one.
Failed or Refused Deliveries
Couriers make three delivery attempts. If a cash on delivery parcel is refused, or the customer is unreachable across all three attempts, the parcel is returned and the order is cancelled. Customers with repeatedly refused orders may be asked to prepay on future orders.
We may call or message to confirm your order before dispatch. If we cannot reach you, dispatch may be delayed.
Damaged Parcels
If a parcel arrives visibly damaged, opened or tampered with, do not accept it. Refuse delivery and inform us on 0306 3555179 with your order number.
If you accept the parcel and later find a damaged product, see our Refund Policy. An unboxing video is required for any such claim, so please record the opening of every parcel.
International Orders
We currently deliver within Pakistan only. For wholesale, distributor or export enquiries, contact shop@thewearsoft.com.
Contact Us
The Wear Soft WhatsApp: 0306 3555179 Email: shop@thewearsoft.com